A consumer/buyer shall have the right to cancel any contract for goods made in accordance with these Terms and Conditions within 24hrs from the day of placing the order or despatch date. Any order subsequently despatched and returned for refund or cancelled without cause will be subject to a re-stocking, banking, and handling charge of 25%. Credit will be issued through the same mode of payment used at the time of order, within 7 days from the time that the product is received at our warehouse.
Any customs duties applied by the destination country are the responsibility of the purchaser and not by AirOK.
Cancellation of the contract can be affected by service of the Cancellation Notice and delivered by email to care@airoktech.com.
All the above mentioned polices are meant for only Air Purifiers and Charcoal bags, these policies are not applicable for consumables like Face masks and Air Filters.
Products are returnable if you have received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail.
Masks and Air Filters are non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. If in doubt, please contact AirOK Customer Services care@airoktech.com with your order number, date of purchase and other relevant details.
Masks were considered as replaceable good within 5 days from the date of delivery, once the product received is any defective piece or consisting any damage the concern order will be replaced with new product. To replace please mail us care@airoktech.com
If the product is purchased through the airoktech.com website, then refund or return policies will be applicable. The company does not offer this service if the product is purchased from a third-party supplier as no involvement in the contract exists.
If sealed & unopened, product can be returned within 15 days from the date of purchase. For return please send an email to care@airoktech.com . Credit will be issued through the same mode of payment used at the time of order, within 7 days from the time that the product is received at our warehouse. Jurisdiction
This agreement shall be interpreted in accordance with Indian Law and industry custom and practice, and courts shall have sole jurisdiction in respect of any dispute arising there from. In respect of Internet sales, jurisdiction or the agreement shall be with Indian Law and it shall be deemed that any agreement is made in India irrespective of any rule of contract dictating otherwise